Return & Refund Policy
Last updated July 01, 2019
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. Returns must include the original item and all enclosed package contents (including, but not limited to framed art print, purchase receipt, Certificate of Authenticity, padding, etc.).
To return an item, please email Bogdan Trach Studio to obtain a Return Merchandise Authorization (RMA) number and return shipping address. After receiving a RMA number, place the item and all included package contents securely in the original packaging and mail your return to the following address:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you obtain a tracking number when mailing your return.
After receiving your return and inspecting the condition of your item, Bogdan Trach Studio will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Bogdan Trach Studio will notify you by email when your return has been processed and refund has been issued. All refunds are issued back to the original method of payment used at the time of purchase.
To report and return damaged items, please email Bogdan Trach Studio to arrange a refund or exchange.
When returning an item, the item itself and all included package contents must be returned before the refund may be issued.
If you have any questions regarding the return policy, please email Bogdan Trach Studio.